Refund policy

At Marisol Gullo Interiors, we take great pride in curating exceptional products that bring beauty, quality, and sophistication to your home. We partner with top-tier manufacturers to ensure our collection meets the highest standards of design, craftsmanship, and sustainability. While we hope you adore your selections, we understand that sometimes a return may be necessary.

If you are not fully satisfied with your purchase, we gladly accept returns of eligible items in their original, unused condition within 7 days of delivery for a refund or store credit. Please note that exclusions apply (see below). Items marked as Final Sale are not eligible for return. Additionally, all returns exceeding $100 will incur a 30% restocking fee, while items under $100 will be subject to a flat $25 restocking fee. Please be aware that shipping fees are non-refundable.

Is my Item eligible for return?

Not all items on our site qualify for returns. To check if your item is returnable, refer to the product detail page under the “Returns” section. Returns will not be accepted for the following:

  • Wired or assembled products

  • Custom-made or made-to-order items

  • Used items or items missing original packaging

  • Altered items (repainted, refinished, cut, etc.)

  • Final Sale items or gift cards

  • International orders and orders outside the contiguous U.S.A.

  • Design Services

How do I Initiate a return?

To ensure a smooth return process, please keep your item's original packaging and submit a return request within 7 days of delivery to receive a Return Authorization (RA). Follow these steps to request a return:

  1. Log into your Marisol Gullo Interiors account and navigate to My Order History:

    • Find your order and select “Return” from the drop-down menu next to the item.

    • If you do not have your order number, refer to your order confirmation email for details.

  2. Alternatively, you can contact our Customer Service Team:

    • Email: Returns@MarisolGulloInteriors.com

    • Phone: 850-963-4946

Once your return request is approved, we will provide a return shipping label along with the necessary RA number within five business days. You will then have 14 days to send the item back.

⚠️ Returns without an RA number or those shipped beyond the 14-day return period will not be accepted and will be returned to you. Original packaging is required for all returns. Items must be returned from the original shipping address.

How will I receive my refund?

We offer two refund options for returns:

  1. Store Credit: Receive a Marisol Gullo Interiors store credit for the item’s purchase price, minus a 20% restocking fee. Shipping costs are non-refundable. Store credit never expires.

  2. Original Payment Method: Refunds can be processed back to your original payment method, minus the 20% restocking fee. Shipping costs are non-refundable.

📌 Please Note: If we observe an unusual return pattern, we reserve the right to refuse or limit future transactions and returns at our discretion.

Why do we charge a restocking fee?

Handling returns involves extensive labor, processing time, and logistical costs. Many returned items are not repackaged to factory standards or sustain damage during transit, making them unsellable. The restocking fee covers these operational expenses and helps us maintain the quality and integrity of our inventory.

We appreciate your understanding and encourage you to reach out with any questions regarding our return policy.

Thank you for shopping with Marisol Gullo Interiors—where timeless design meets effortless elegance.

WE NEED TO CREATE THIS …. My Account/Order. Click the drop-down menu under the Action column of the item you would like to return and select “Return.” If you do not know your order number, you can locate it by looking at your order confirmation email. You may alternatively request a return by reaching out to our customer service team via email at returns@marisolgullointeriors.com or by phone at 850-963-4946. If you have any questions about processing your return, do not hesitate to contact us. If you have any questions about processing your return, do not hesitate to contact us. Once you request your return, we will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item. Note that all items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the original packaging. Please note, products may only be returned from the location of original delivery.